Message from the Director

When I started All Access Holidays back in 2017, I simply wanted to create something meaningful — safe, fun and genuinely memorable holidays for people with disabilities. In February 2027, we proudly celebrate our 10-year anniversary. Reaching this milestone is something I’m incredibly proud of — and it simply would not have been possible without our loyal customers who have trusted us year after year.

Over the past decade, the landscape has changed considerably. NDIS funding rules have evolved, and in many ways, supported holidays have become more complex to deliver. There is more administration, tighter scrutiny and increased financial pressure across the sector. However, despite these challenges, our commitment has not changed. If anything, it has strengthened. We remain focused on providing the very best holiday experiences possible — experiences that are safe, personalised and genuinely worth looking forward to.

Travel matters. It expands horizons. It builds confidence. It creates stories that stay with us. For many of our travellers, these holidays are far more than just time away — they are opportunities to grow in independence, form lifelong friendships and experience parts of the world they may never otherwise see. The emails and handwritten cards we receive remind us of this constantly — stories of new friendships formed, fears overcome, and holidays described as “the highlight of my year.”

What does a holiday really mean? Is it simply a change of scenery, or is it a chance to reset, reconnect and rediscover joy? Can a week away create confidence that lasts a lifetime? We believe it can. Holidays contribute to overall wellbeing in ways that are sometimes hard to measure — shared laughter, achievement, belonging and the anticipation that builds months before departure.

Many of our clients return every year. They count down the days. They talk about their next trip long before the current one has finished. That loyalty means everything to us. Our success has always been built on trust, relationships and the belief that these experiences truly matter.

Our purpose was never to be the biggest provider. It has always been about building genuine relationships with our travellers and their families. We want people to know who they are speaking to at the end of the phone. We want families to feel comfortable calling, asking questions and knowing there is a real person who understands their needs. Personal connection matters. Trust matters. And in this industry, relationships matter more than numbers ever will.

Ten years on, our purpose remains the same.