Phone: 1300 585 876

Complaints Policy

Anyone can complain about the service that All Access Holidays provides.

All Access Holidays will adhere to the following process if we receive a complaint:

  1. Take you complaint seriously, listen to your concerns.
  2. Investigate all claims thoroughly
  3. Speak to all parties involved
  4. Respect the Confidentiality of all involved. All information received will be treated in accordance to the Disability Act 2006.
  5. Keep the complainant fully informed of any outcome that eventuates
  6. Make all endeavours (where possible) to come to a reconciliation.
  7. Any complaints received will be submitted annually to the Disability Services Commissioner.

You can make a complaint in writing by emailing info@allaccessholidays, in person by phoning 1300 585 876 to speak to our team or arrange a face to face interview.

NDIS Complaints

If you have a concern about your current NDIS supports or services, it's important to talk about it. Anyone receiving NDIS supports or services in any state or territory, except Western Australia, can make a complaint about an NDIS Provider.

Your family or friends can talk to us on your behalf. The service is completely free and independent. The NDIS will need to know who is involved, what you are not happy about, what you want to happen, and some information about you.

With this information, the NDIS will work with you and your NDIS provider to resolve your complaint.

The complaints line directly is 1800 035 544.

Even if you’re not sure yet if you want to make a complaint, we can provide advice and information to help you decide what you want to do.

There are many ways to make a complaint to the NDIS Quality and Safeguards Commission

  • Call us on 1800 035 544
  • Fill out the complaint contact form below and we will contact you
  • Use TTY on 133 677
  • Use National Relay Service and ask for 1800 035 544
  • Use an interpreter